For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. 21Vianet will use all information reasonably available to it to validate the Claim and to determine whether any Service Credits are due. 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Release notes: Updated SLA to reflect guarantees for Azure File Storage. Actual and average times are expected to be much lower. Azure VMs now support Azure Managed Disks, so you can create a virtual machine without the need to create or manage any Azure storage accounts. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. Ten (10) seconds (to complete processing or return a continuation). cloud storage SLA: A cloud storage SLA is a service-level agreement between a cloud storage service provider and a customer that specifies details of … We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts. These terms will be fixed for term of your Agreement. An Azure storage account is the heart of this service and is also a cloud repository of data. We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. Live interactive visual guide to Azure Cloud's current state. "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. Some of these factors are: Spindle anti-starvation (an IO scheduling mechanism where new IO is not scheduled on spindle disks that have more than 100ms of pending IO). You cannot specify the Secondary Region associated with storage accounts. For claims related to all other Services, we must receive the claim by the end of the calendar month following the month in which the Incident occurred. Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. The Service Credit will be based on the estimated retail price for the applicable Service, as determined by us in our reasonable discretion. You can review the most current version of this SLA at any time by visiting https://www.azure.cn/support/legal/sla/. Failed Storage Transactions do not include: "Geo Replication Lag" for GRS and RA-GRS Accounts is the time it takes for data stored in the Primary Region of the storage account to replicate to the Secondary Region of the storage account. Read transactions requests to RA-GRS Accounts for which you did not attempt to execute the request against Secondary Region associated with the storage account if the request to the Primary Region was not successful. Some of the features offered by Azure Cosmos DB are: Fully managed with 99.99% Availability SLA; Elastically and highly scalable (both throughput and storage) "Management Portal" means the web interface, provided by 21Vianet, through which customers may manage the Service. You simply need to specify whether you need premium or standard storage, and Azure will then create managed disks. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. You must be in compliance with the Agreement in order to be eligible for a Service Credit. The cloud SLA is a policy governing service level objectives by the cloud service providers. Azure Archive storage is a capable, flexible, and affordable storage solution which performs within advertised SLA and data durability figures. 5.0. This SLA applies to the Microsoft Online Services listed herein (a “Service” or the “Services”), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service. Azure Cosmos DB can be classified as a tool in the "NoSQL Database as a Service" category, while Azure Storage is grouped under "Cloud Storage". You may execute write requests only against data stored within the Primary Region associated with storage accounts. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. Managed Disks doesn't have a financially backed SLA because its availability is based on the underlying storage used and the virtual machine it’s attached to. A powerful, low-code platform for building apps quickly, Get the SDKs and command-line tools you need, Continuously build, test, release, and monitor your mobile and desktop apps. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. All other Blob and Message Operations. "Incident" means (i) any single event, or (ii) any set of events, that result in Downtime. List Operations, Ten (10) seconds (to complete processing or return a continuation), All Single Entity Table Operations As you probably know, Azure didn’t provide an SLA for single instance virtual machines: the 99.95% uptime guarantee was only available for at VMs that are part of a availability set or scale set. Because GRS and RA-GRS Accounts are replicated asynchronously to the Secondary Region, data written to the Primary Region of the storage account will not be immediately available in the Secondary Region. "Total Storage Transactions" is the set of all storage transactions, other than Excluded Transactions, attempted within a one-hour interval across all storage accounts in the Storage Service in a given subscription. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. 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