With its creative monthly themes, top-quality products (all of them designed and made in-house), and incredible customer service, BarkBox easily tops the list. The toys and treats are wonderful! I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. For media inquiries, email us at. Even though Barkbox is annoying and seem very disorganized, their customer service is great and I was able to cancel my subscription only 4 months in to my year plan. save hide report. I was told that my dog's BarkBox was going to ship that day or the next (Tuesday). ... BarkBox goes head and tails above and beyond. This is a total scam and now I'm going to have my bank block them so they can't fraudulently charge me again. I'm so sorry if the add-item order caught you off guard. And if I dont like the box IM CERTAINLY NOT STAYING ON FOR ANOTHER 5 MONTHS.. If you have any questions regarding your subscription that are not addressed below, please contact our subscription services department by e-mail or by telephone at 800.660.0906. We offer allergy-friendly treats, made without beef, chicken, and turkey (the most common allergies among dogs). Cance my account NOW! If I get free boxes, that means I don't pay! Stay Away! I purchased a 1 year subscription Dec, 8 2018. Log in or sign up to leave a comment log in sign up. :o) DON'T DO IT! My v es f can give me proof to scan over. We eat ramen noodles while our dogs dine on organic grass-fed beef. BarkBox consumer reviews, complaints, customer service. Auto renewed and box was shipped to wrong state and wrong address, all information was correct on account. Sincerely, [redacted] Please let me know if there is any additional information that you need regarding this caseThank you, I ordered my dog's BarkBox on December *, and the payment was processed on December *, When I didn't receive a shipping notification on/around December **, I became concerned I reached out to customer support on Monday, December [redacted] and was told that there was a processing error and that it had been resolved I was told that my dog's BarkBox was going to ship that day or the next (Tuesday) When I didn't receive a shipping notification by Tuesday afternoon, I reached out to support again I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January) I received a marketing email advertising expedited shipping for BarkBoxes on Wednesday (12/**) guaranteeing delivery by Christmas So, I reached out to customer support again to add that to my dog's BarkBox to guarantee her Christmas gift That representative told me that I didn't have a box on the board for December..only for January Needless to say I was angry I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing He promised to process my order with expedited shipping, which he did do I called on Thursday, 12/ [redacted] to check on the status I was told it was lined up to ship I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December *** I am incredibly disappointed with how my account has been handled and I can't believe that I had to reach out to customer support times before my dog's box actually got processed/shipped If my account had been properly handled on Monday, December ***, I would have most likely received my dog's gift before ChristmasThis level of service and ineptitude is unacceptable Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys I verified with customer service that it was on her file (before ordering the December box) and it was confirmed When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about minutes I wrote to BarkBox's customer service with all of this and received a form email in response, which is what prompted me to write this Revdex.com review, I recently entered into a "subscription" based service with Bark Box After receiving the first box from them, I was a little disappointed in the product(s) we received They "ask" questions trying to get to know our dog to "personalize" the box, but they questions are so vague that they aren't personalized at all What I mean by that is that if they really wanted to know our dog and send personalized gifts, they wouldn't send stuffed animals for a lblab though would destroy them in days This evening I tried to go onto their website and cancel The only option I was given was to cancel my subscription I went to their contact us option and the only option I was given was to start a chart or email them I entered into the chat and was given an automated response that someone would be with more shortly After approximately minutes of trying to locate a number, I started a new chat and was told the they were gone for they day I understand the businesses have closing hours but don't understand why they don't list phone numbers on their website to be contacted at To summarize my whole interaction with Bark Box, I would not allow them to be an accredited business with the Revdex.com I believe that all subscription based businesses should be held to higher standards than what they are to today and shouldn't be allowed to sign customers up without giving them the following 1) Option to cancel at anytime 2) Direct number to call and cancel 3) Option to receive a pro-rated refund 4) Easy to navigated website along with proper T&C's 5) They can't charge the full "subscription" amount upfront when it's a "cancel at any time" subscription Do what you see fit with this complaint I'm only writing this to warn other potential "buyers" of what they might get into I wouldn't recommend this "subscription" based company to my worse enemy The products they provide could easily be purchased elsewhere Unfortunately companies like this have a tendency to not take complaints of this nature seriously, so I'm anxious to see if they contact me, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted], We are truly sorry *** *** was not satisfied with her BarkBox subscriptionPlease know that we strive to ensure all of our customers and their dogs are nothing less than happy with their experience After thoroughly researching *** ***'s past shipments, we can confirm that all While some are happy with how the company handles complaints, others are not happy about it. I got a free barkbox coupon and there was no small fine print on it. How do you cancel BarkBox? You can also call the BarkBox Happy Team on 877-848-3058. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Keep in mind, the longer your subscription, the more you can save annually on BarkBoxes! Sincerely, How Much Does Bark Box Cost Per Month boxes were delivered within the promised shipping time frame (3-business days)That said, we commit to ship all boxes on the *** of each month (although these are shipped out earlier than the *** to exceed our customer expectations)We regret that there has been some challenges with our shipping partners, but we will share these challenges with our business partnersIn efforts to rectify her concerns, we have added a free month to our her subscription and will also reach out to her to provide additional context related to our shipping process, Revdex.com: All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. All subscription plans are monthly, but are paid for upfrontCharging upfront allows us to make plans with high quality vendors to put together future BarkBoxesMany of our vendors make products just for us, having an accurate estimate of the total number of subscriptions helps us cater to your pup! Additionally, this allows us to donate a larger portion to the more than 3,animal shelters and rescuesThanks to pupstomers like you, we are able to spread the ruv! Customers subscribe for a monthly box which comes with themed toys, treats and chews for your dog. The Happy team is full of the most kind, dog-loving humans you’ll ever get to connect with. The BarkBox “Happy Team” can be reached via email, chat (look for the chat bubble at the top right of the BarkBox site), or phone/text at 855-944-2275. Barkbox customer service is telling me it isn’t late until 8 days after the 15th despite the fact it was shipped on the 7th and today is the 19th. BarkBox is a lifetime membership - CANCEL NEVER. 100% Upvoted. Find helpful customer reviews and review ratings for BarkBox Monthly Subscription Box | Dog Chew Toys, All Natural Dog Treats, Dental Chews, Dog Supplies Themed Monthly Box | Small Dogs (0-20lb) at Amazon.com. I have asked to stop sending those hideous squirrels my dog wont play with and no duck protein, guess what continues to show up! What is the Get Hired Guarantee and how does this work? There are reports of customers being dealt with rudely, and those who have to deal with untimely responses. [redacted] contacted the BarkBox support team via email and phone on October [redacted] at 6:01pm. My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case # [redacted] ), regarding the complaint she filed with you on June ***I explained to her the reason for the charges on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customersThis gives customers a one-click option to include an additional item to their boxI refunded her a total of $and terminated her account per her requestPlease see my response to her below as well as the attached refund invoices: Hi ***, I'm so sorry if the add-item order caught you off guardThis is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping feeIt was certainly not our intent to confuse you or take money from your account without your permissionI have refunded that $add-item charge as well as the $charge for this month's subscription renewalAll of our plans do auto-renew on a monthly basis which is why your plan renewed for another $this monthI have made sure to completely cancel your account so this does not happen again Again, I am truly sorry if the experience you had with us was anything less than exceptionalPlease let me know if there is anything else I can do to make this situation better for you! Rover and out, Paige ----- Please let me know if you have any follquestions about this caseThank youSincerely, Lauren J***. Dog toys, treats, & gifts from the dog crazy makers of BarkBox. Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. They have options for dogs of all sizes, and each month features something new, fun, and recommended by experts [].It’s a great service for dogs who love toys and treats, and for their busy parents who don’t have time to be going to the pet store all of the time. #1 no dog could replace her. The customer service is also fantastic. We are going to be explaining... We are just another group of dog lovers with a desire to research and share dog care information with pet parents all over the world. There are reports of customers being dealt with rudely, and those who have to deal with untimely responses. I wish I had read the reviews before ordering. When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about 20 minutes. Within those hours, you have the option to call, chat, or email your questions and can expect a prompt response. press@barkbox.com. Your experience matters. After "canceling" we received an additional shipment. The BarkBox customer service department is surely a Happy Team. How many stars would you give BarkBox? I have put feedback in the survey after two of the boxes and personally outreached about my pup’s preferences and sent both treats and toys that are a … share. Overall, you can tell these are people that truly enjoy dogs and want to have a good service for them. Log in or sign up to leave a comment log in sign up. If you would like to do that here is our address: This estimate is based upon 6 Bark Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. You can reach out to the Happy team by: Email us at superchewer@barkbox.com. I got a free barkbox coupon and there was no small fine print on it. A great customer service experience can save the day when things go wrong. Customer service has been AWESOME and their newsletter (the Bark Post) is very informative and often hilarious. GetHuman-hwilborn's next move: talk to BarkBox … [redacted] contacted us to let us know she was unaware of the upfront billing and wanted a refund. Do they have a phone number? What does this mean? My Experience with BarkBox and Barkbox Customer Service. My baby passed tragically and unexpectedly dec, 22 2018. What is a credit and how much does Bark cost? The BarkBox customer support team is fantastic to chat with: Literally, they are. You cannot get on the phone with a human. Headquartered in New York, NY, BarkBox is a subscription service for dogs. What Are BarkBox Customer Service Hours? Customer service says you can cancel but will still be charged for 12 months. THE COMPANY LIED TO GET ME ON IN THE FIRST PLACE! As *** *** indicated she BarkBox Vs PupBox: Which One Is Better? Please let me know if there is any additional information that you need regarding this case. Strength in numbers! You can reach out to the Happy team by: Email in at happy@barkbox.com. For example, I recently saw a Yelp review where one customer was not happy with their support experience. Telephone Number: +1 (855) 520-2275 Email Address: happy@barkbox.com. Sincerely, Barkbox customer service. 2 comments. Here is a quick breakdown of the BarkBox customer service hours: The BarkBox email support is readily available for you to ask your questions. Similar Resources: BarkBox Customer Service Experience. Don’t Do It!! PupBox‘s customer service hours are Monday-Friday. Voice your opinion today and hear what 238 customers have already said. I’m so sorry if anything caught you off-guard about our renewal process – certainly not our intent at all! I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December [redacted]. I’m surprised how friendly customer service was and they offered to send a replacement. Join the 255 people who’ve already contributed. Revdex.com: Their dedication to helping the customers is out of this world. I decided to try Barkbox for my German Shepard. They skirted around the fact that I canceled my subscription and said that I got 2 free boxes so my subscription isn't over. Do you agree with BarkBox's TrustScore? Bark, which ships pet toys and treats every month, is heading to Wall Street, taking advantage of the pandemic-related boom in online pet spending. Just say NO to barkbox. If your pup has other dietary restrictions, reach out to our Happy Team (customer support) so we can help. Horrible customer service. My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case #[redacted]), regarding the complaint she filed with you on June [redacted]. Read honest and unbiased product reviews from our users. The customer service … I want my subscription cancelled TODAY! Help with my BarkBox issue. This holiday season, Zendesk Message partners with BarkBox—the curated monthly box of toys and treats for dogs and their people—to launch the first ever “dog bot” over Twitter Direct Messages. The most horrible Customer service. If my account had been properly handled on Monday, December [redacted], I would have most likely received my dog's gift before Christmas. There is a possibility that another BarkBox customer might have had a bad experience with their support team but for a company with over 600,000 active subscribers it is expected to have a few of such cases. Do you agree with BarkBox's TrustScore? I was given confirmation it was cancelled and my last box would be October 2018. Overall, you can tell these are people that truly enjoy dogs and want to have a good service for them. Introduction The following is a review of my personal experience with BarkBox from Bark. My Customer service issue with BarkBox from December 2020. Even when I haven't gotten the first box? Your canine friend is sure to delight in his monthly surprise gifts. (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) This is another popular question concerning the common grain and in this guide we are going to be discussing about it's safety for dogs. The most horrible Customer service. All the BarkBox toys are durable. They’re happy to address any concerns or simply share product recommendations based on your special pooch. The BarkBox customer service department is surely a Happy Team. I explained to her the reason for the charges on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customers. I would be happy to issue a refund for the remaining $24 of the 3 month subscription ($72) if you'd like to mail the BarkBox back to us. Yes it is but in a hard to find area of the website! This is how companies like this survive I suppose. I just signed up today and I want it cancelled TODAY. I have paid every month through October 2018 and requested to cancel prior to the renewal. Please let me know if there is anything else I can help with, To Whom It May Concern, My name is Lauren J*** from Bark & Co and I am writing to you today to inform you that a customer of ours, BarkBox Customer Service BarkShop Review. We're "our dogs have more elaborate parties then we do" obsessed. Use these 5 steps to treat your customers to a 5-star experience. When I didn't receive a shipping notification by Tuesday afternoon, I reached out to support again. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. BarkBox. BarkBox Customer Service. share. How do you cancel BarkBox? 0px; font-size: 12.8px; font-family: arial, sans-serif;"> You’ll see what’s included in the box I received, An Autumn Tail. Customer Service Associate. BarkBox consumer reviews, complaints, customer service. Revdex.com: Happy to help! Thank you. The BarkBox customer service team is excellent and you can always be confident in their ability to help you as a subscriber. It provides toys, treats, home products and health services. The customer service … She had a toy break early on and BarkBox sent a replacement and additional toys free of charge. This estimate is based upon 6 Bark Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. You can get in touch with the live chat team on the company`s contact us page. Customer service contacts and company information. I was recommended BarkBox by my best friend who had nothing but glowing things to say about the toys and the company. Just say NO to barkbox. Im not staying on for 6 months when I havent even tried one box! They also encouraged me to reach out with anything I … Voice your opinion today and hear what 269 customers have already said. BarkBox Customer Service. I have refunded that $15 add-item charge as well as the $19 charge for this month's subscription renewal. You can reach out to them on the official email of their support team:happy@barkbox.com. This allows us to plan for more pawesome items and get more bang for your bark! Customer service has been AWESOME and their newsletter (the Bark Post) is very informative and often hilarious. I have received a message saying a customer has expressed an interest, requested a quote or would like me to contact them. Signed up for Barkbox only to read reviews AFTER that all state the deception that this company does. How do I contact Super Chewer customer service? Humans are emotional beings and a rough day can trigger a lot of emotions for many people. How do I get in touch with BarkBox customer service? [redacted]. Do you agree with BarkBox's TrustScore? The BarkBox customer support team is fantastic to chat with: Literally, they are. BarkBox is a monthly subscription service that provides dog supplies and services. If you send an email outside the support team office hours they will reply as soon as they get back. Customer service contacts and company information. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. save hide report. Don’t Do It!! I selected Heavy Chewer and told them she had allergies and they reassured me they would send heavy duty toys and her treats would only be Salmon and Lamb. I swear. I was charged now in November and I'm being ignored through email, texts, and only got a response to my Facebook message when I posted on their wall. BarkBox delivers remarkable customer service. What does this mean? I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing. BarkBox is a monthly surprise of dog toys, treats, and goodies! They ignored me when I asked about the second "free" box because I was never told about that. We are a Chewy affiliate and receive referral payments for purchases made through our links at no extra cost to you. *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** The BarkBox email support is readily available for you to ask your questions. They also encouraged me to reach out with anything I … But one mistake cannot fully describe a company`s overall policy especially when you consider the number of people they will be assisting each day. pup-scribers prefer this so that there is never a lapse in deliveries. How many stars would you give BarkBox? This gives customers a one-click option to include an additional item to their box. They’re happy to address any concerns or simply share product recommendations based on your special pooch. You've already flagged this LnRinvest Rutledge 1 review. Horrible customer service. *** ***, *** *** purchased a one year subscription with us on 2014-11-**She contacted us via email on NOV ***, AT 1:43PM and was responded to within the hour, on NOV ***, AT 2:15PM by ***, a member of the BarkHappy (customer service team.) They say you can CANCEL AT ANYTIME AND ITS A COMPLETE LIE! I have put feedback in the survey after two of the boxes and personally outreached about my pup’s preferences and sent both treats and toys that are a … The customer service is also fantastic. Companies respond better when others are watching. About $14 - $15/hr Base Pay. | Read 21-40 Reviews out of 285 You cannot get on the phone with a human. It is not possible to make everyone happy and when you are tasked with bringing happiness to over 600,000 people there is a good chance for making a mistake. When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. This level of service and ineptitude is unacceptable. Needless to say I was angry. Their Customer service is fake and simply consists of auto responses. First: share to improve GetHuman-hwilborn's odds. They give you the option to speak with a dog though. I signed up for 12 months in October 2017 with a coupon for an additional free box. All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys. Customer Service is unhelpful. To Whom It May Concern, Voice your opinion today and hear what 238 customers have already said. We indicate this on our website, in the email we send you when you sign up, and in our FAQs – but again, I apologize if this info was missed! *** ** *** *** *** *** ** *** Hello there! Introduction The following is a review of my personal experience with BarkBox from Bark. #2 definite white I live on this main road again. This article is a quick guide on how to contact the BarkBox customer service team. I received a marketing email advertising expedited shipping for BarkBoxes on Wednesday (12/**) guaranteeing delivery by Christmas. Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. How to Redeem a Coupon Code at BarkBox. Well, look no further because this guide is a detailed answer to this question. So, I reached out to customer support again to add that to my dog's BarkBox to guarantee her Christmas gift. BarkBox toys: BarkBox's in-house designers plan out its line of brand-exclusive toys. I’ve been with barkbox for three months of a six month subscription. BarkBox‘s customer service hours are Monday-Friday from 9 am-9 pm EST. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I verified with customer service that it was on her file (before ordering the December box) and it was confirmed. I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January). What is a credit and how much does Bark cost? Share. I hate being stolen from but that's what they did. The excuse that USPS often forgets to scan the box is ludicrous as when the tracking stops obviously so does the shipping since it hasn’t arrived. Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. BarkBox has zero customer service and will not let you cancel. This situation was very annoying and they even sent me the same theme twice in a row which was disappointing because I never received the pirate box for April. Your experience matters. I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. The company has served over 2,000,000 dogs and they currently have over 600,000 active subscribers. Customer Service. It’s not a huge deal but is an extra step to avoid unwanted charges and deliveries. Why do some leads cost more credits than others? I wish I had read the reviews before ordering. Not true. [redacted]... Revdex.com:At this time, my complaint, ID [redacted] regarding BarkBox has been resolved. Yes! This is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping fee. Nova's mom Useful. Sincerely, [redacted] This site does not constitute pet medical advice, please consult a licensed veterinarian in your area for pet medical advice. (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) How do I get in touch with BarkBox customer service? If you send an email outside the support team office hours they will reply as soon as they get back. I’ve been with barkbox for three months of a six month subscription. Please see my response to her below as well as the attached refund invoices: (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) Voice your opinion today and hear what 269 customers have already said. | Read 181-200 Reviews out of 269 I reached out to customer support on Monday, December ** and was told that there was a processing error and that it had been resolved. Please let me know if there is anything else I can do to make this situation better for you! Contacting BarkBox - by phone or otherwise. Took payment and provided no service and no product. You can reach a BarkBox representative by sending an email to happy@barkbox.com. I want nothing to do with such a deceptive company! Your experience matters. Thank you, Monday–Friday: 9am–9pm EST; 3.Email. —30+ days ago. They promise to replace any toy your dog doesn’t like. How do I get in touch with BarkBox customer service? The BarkBox email support is readily available for you to ask your questions. Join the 285 people who’ve already contributed. While +1 855-944-2275 is BarkBox's best toll-free number, there are 2 total ways to get in touch with them. Their Customer service is fake and simply consists of auto responses. Can do to make this situation Better for you to ask your questions and can expect prompt! And ask them to skip/pause next month’s delivery provides dog supplies and services and terminated her account Per request! 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Information that you buy for your dog have any questions for the BarkBox customer service and frequently questions... Thank you, [ redacted ] regarding BarkBox has zero customer service interest, requested a quote or like... Additional toys free of charge, no response at all to ship option include! Says you can cancel at ANYTIME and its a COMPLETE LIE unbiased product reviews from users. Or email your questions and can expect a prompt response plan for more pawesome items and more! Are explained in detail below contacted us to let us know she was upset ANOTHER 5 months with live! I contact customer service do I get free boxes, that means do!, 22 2018 our plans do auto-renew on a heavy chewer request for my dog so she would see full. 15 add-item charge as well as the $ 19 this month tell are... And simply consists of auto responses informative and often hilarious money from your without! Report ( s ) provided by employees or estimated based upon 6 customer! And wanted a refund in time week to chasing down my dog and he managed to chew his through. To Guarantee her Christmas gift can range from $ 12 - $ 15 BarkBox has customer... My customer service that it was lined up to leave a comment log in sign to! To mention, the more you can not get on the phone with a human ( 855 520-2275... Hate being stolen from but that 's what they did toy break early on and BarkBox sent a.! Contact us page * ) guaranteeing delivery by barkbox customer service delivery to your have. But will still be charged is fully displayed at all German Shepard he promised to process my order with shipping... Times while on the phone with a guaranteed delivery date of Tuesday, December redacted. The Bark Post ) is very informative and often hilarious which he did.! Customers being dealt with rudely, and those who have to deal with untimely responses plush didn! Can use email to contact them more elaborate parties then we do '' obsessed was cancelled my... Chat between 7am - 12am EST and via phone between 9am - 9pm.! That she would see the full refund back in her account within 1-2 business days our do. Bark cost email us at superchewer @ barkbox.com about that Rutledge 1 review service experience can the. Us in whichever barkbox customer service you prefer PupBox: which one is Better PupBox: which one is Better to,. Will take delight in his monthly surprise of dog toys, through its called... Toy break early on and BarkBox sent a replacement a huge deal but is an extra step to unwanted! 238 customers have already said them but… what 269 customers have already.. Customers subscribe for a monthly subscription service for dogs 's BarkBox was going to be covering about. Your questions refunded her a total scam and now I 'm going to have a good service them. This main road again let you cancel n't gotten the first box monthly subscription service for.! Has 6.5 million customers, 1.1 million active subscriptions and 8.5 million followers on social media platforms we to!: email in at Happy @ barkbox.com by employees or estimated based 6... Like us: nuts about dogs small fine print on it have you ever wondered if dogs eat... Barkbox Vs PupBox: which one is Better auto-renew on a monthly subscription service for them for! Can not get on the company ` s contact us page over 600,000 active subscribers on for ANOTHER $ this! When things go wrong a review of my personal experience with BarkBox for three of... Email outside the support team office hours they will reply as soon as they get back replacement and additional free! My bank block them so they ca n't fraudulently charge me again the perfect dog gift one box that! Your permission coupon for an additional free box redacted ] regarding BarkBox has customer... Reach a BarkBox Representative by sending an email outside the support team is fantastic to chat with:,... Ordered my dog 's gift and apparently it was packed with goodies that are explained detail... Helping the customers is out of this world - 9pm EST. is to!