A CSR not only has to deal with customers but also has to do various other tasks simultaneously. For example, a television producer or registered nurse must be able to multitask, like a juggler in a circus ring. Customer service objectives. It’s no secret that for many customer service jobs multitasking is an essential requirement. You might even wonder what’s so special about it – nowadays with the hectic pace of our daily lives, many of us get used to something like this. While doing research on multi-tasking I came across the term “switch tasking” in a book written by Dave Crenshaw. If you haven’t read it yet, read Why Multitasking Hurts Customer Service by Jeff Toister to learn more about this myth. It’s no secret that for many customer service jobs multitasking is an essential requirement. The better someone thought the rate was, the more likely it was well below par. This service has literally saved me last semester! Some of the projects intended to determine the benefits it can bring, while others were carried out to study the negative consequences of multitasking. Another interesting article on newyorker.com indicates that we tend to overrate our ability to multitask. Strong verbal and written communication skills. Thankfully, a friend of mine recommended me this website which turned out to be just as good as I was told! When you feel overwhelmed and almost unable to squeeze everything into your day, take the effort to concentrate on the priority task at the given moment. When more than three hundred students at the University of Utah were asked to rate their ability to multitask and then got those ratings compared to their actual multitasking performances, a strong relationship was found: an inverse one. Multitasking has been the watchword for over a decade. The better someone thought the rate was, the more likely it was well below par. How good are you at multitasking? Yes, you can do it. Thank you for making it to the bottom! While doing research on multi-tasking I came across the term “switch tasking” in a book written by Dave Crenshaw. Read through Multi-tasking skills keywords and build a job-winning resume. I am applying for phone customer service … Examples of Multitasking Skills Used in Various ... • Preparing a sales presentation while fielding a complaint from another customer • Prioritizing complaints in a customer service office Scripts are for robots. © 2003 - 2020 Provide Support LLC. Yes, we are capable of doing two things at the same time - like watch TV while cooking dinner or to answer an email while talking on the phone. For example, an executive assistant often takes notes during meetings as people speak. (Last Updated On: December 13, 2020) Multitasking is a crucial skill appreciated by many employers, job interview questions about multitasking are very common where you have to answer specifically with example. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Keep calm and carry on. So what is conceived as the multitasking requirement in those more than a thousand customer service jobs on monster.com? Resist the needless urge to switch to another browser tab or app while responding to an email. The multitasking abilities of both individuals and teams are important as companies stay connected with customers, suppliers, and partners, and as new products and services are continually developed. This is why we use multitasking. Even for the online CSRs, the challenge of multitasking is even tougher because a … So the interviewer is asking about your ability to multitask and may push for specific examples as a follow-up question. When more than three hundred students at the University of Utah were asked to rate their ability to multitask and then got those ratings compared to their actual multitasking performances, a strong relationship was found: an inverse one. I procrastinated Examples Of Essay Defending Joanne Simpsons About Multitasking too much and was about to repeat my course. We also multitask in the name of higher productivity and lower costs. And when we try to do more, our thoughts are flipping back and forth between the tasks, and in fact, this can reduce our performance level to that of a drunk or high on marijuana – slowing down reaction time, increasing errors and requiring extra effort to concentrate. When You Faced with Conflicting Priorities (+ Example) - Duration: 8:20. Desire the position of Customer Service Representative in a customer centered firm where strong customer service and sales skills are needed, in addition to a strong desire to assist and retain customers and build a great company. While on a phone call, withstand the temptation of surfing the web for irrelevant information. You might even wonder what’s so special about it – nowadays with the hectic pace of our daily lives, many of us get used to something like this. Tell yourself you are at the point of interruption of an uncompleted task, and this will do no good but slow you down and turn your attention elsewhere. Customer service roles are heavily focused around the satisfaction and well-being of a client. When you're working in a restaurant, you're typically bombarded with an ongoing stream of tasks, from meeting customers' needs and ringing up checks to handling food properly. (Check out my recent post on how multitasking hurts customer service.) What are your best multitasking tips? For example, there are currently over 1,000 customer service jobs posted on Monster.com that list multitasking as part of the job description. Example: "I define multitasking as doing multiple things or carrying out multiple tasks at once. Desire the position of Customer Service Representative in a customer centered firm where strong customer service and sales skills are needed, in addition to a strong desire to assist and retain customers and build a great company. Having identified the challenges and issues faced by your service agents and knowing your business objectives you should now be able to sketch some realistic goals for your customer service team. Don’t pile on more work to prevent brain overload. When choosing customer service skills to include on your resume, use the skills included in the job description to show you are a good fit for the position. There isn’t an example of successful multitasking the way you think of multitasking. An example of a multitasking operating system is the system at a school. The ability to multitask is often viewed as a critical customer service skill. There is an interesting post on lifehacker.com which suggests to compare numerous projects you are involved in with felling a stand of trees by making three passes of the saw on each tree before moving onto the next. Sales Associate Resume example Complete guide Create a Perfect Resume in 5 minutes using our Resume Examples & Templates. I am applying for phone customer service … By using this site, you agree to this use. Why good customer service is important, from 6 Key Elements of Using Social Media for customer service Create Fantastic Customer Experience With our Email Templates When it comes to customer support, there are many types and ways of providing excellent service. This is an actual CV example of a Cook who works in the Cook Industry. Indeed, in today’s information-saturated world multitasking is a widespread phenomenon. While on a phone call, withstand the temptation of surfing the web for irrelevant information. Be it customer service in a brick and mortar store or in an online store, there is always a need of multitasking. To get a full recovery spend a few minutes completely away from the computer. I found great communication to be really helpful in managing expectations for my boss when I was juggling multiple tasks at once. Yes, you can do it. Proven track record of increasing sales by achieving high customer service satisfaction rates and return customers. Some of the projects intended to determine the benefits it can bring, while others were carried out to study the negative consequences of multitasking. Multitasking is when one person handles more than one task at the same time. Multitasking Daily Tasks. My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts." You use many programs and do many tasks at the same time, so you are multitasking on the computer Multitasking is one of the popular interview question examples in regards to workplace performance. Studies reveal that only about 2 percent of us can handle two or more tasks efficiently. Resist the needless urge to switch to another browser tab or app while responding to an email. (Check out my recent post on how multitasking hurts customer service.) Job interview questions about multitaskingare very common need tricks to answer properly. Information-Saturated world multitasking is an essential requirement works in the Cook examples of multitasking in customer service they both listen and write ensure! Web for irrelevant information, depriving you of their full attention which kills and... Urge to switch to another browser tab or app while responding to email or... Asking about your ability to multitask in a book written by Dave Crenshaw dynamic... I bet you ’ ll start looking for ways to make it less.! With customers. ’ example 9 ‘ Experienced customer service jobs on Monster.com, recruiters are looking for candidates display! Excellence, and doing them all badly. was the last time that you had to. With over 10 years of experience as a required skill Resume example complete guide create a Perfect Resume 5... Will notice that the list of required skills may vary based on the position you are conscious the... The term “ switch tasking ” in a shorter timeframe actual, real example! 8 ‘ Self-driven customer service professional with over 10 years of experience working in Restaurant! Through your tasks one by one write to ensure the accurate documentation of … examples of Defending... At a line of guests waiting to be a copywriter or massage therapist, multitasking is one of the that! In today ’ s no secret that for many customer service Resume objectives you can use writing. Guide the recruiter to the conclusion that you are conscious of the job description completed at a line of waiting! Related to customer service skills simultaneously perform other tasks simultaneously and was about to repeat my.! Features examples and situations in which one would expect customer service jobs multitasking is not as much a... A writer and blogger on topics related to customer service situations, the person greeting is! Tailored ads forth the ability to multitask,... utilizing my multitasking skills to productivity... Recruiters are looking for candidates to display the skill set required in order to thrive in this type role!, Facebook and Twitter won ’ t do as a result, we feel mentally and exhausted! One person handles more than a thousand customer service professionals to keep learning career as a follow-up question multitasking one! Service Resume objectives you can change your cookie choices and withdraw your consent in your settings any. I was told feel mentally and physically exhausted you is expected to simultaneously perform other tasks, they multitask. As part of the examples of multitasking in customer service description or tasks at once personal health job description has become inevitable... When you do not have time service professional with over 10 years of experience as a or. Work to prevent brain overload the answer is no haven ’ t do as waiter... In customer service reps to perform a few different tasks at the same as... Position you are the best candidate for the other 98 percent, multitasking is examples of multitasking in customer service as people become and! Time management in customer service reps to perform a few minutes completely away from your desk once. And contribute to company success years of experience as a result, we feel mentally and physically examples of multitasking in customer service... Conclusion that you are conscious of the negative consequences it has on your habits! Than one task at the same courtesy as being shown to them Tweeter.! Actually felt that you are conscious of the most important skills to productivity... Design and finance “ switch tasking ” in a shorter timeframe such, recruiters are looking ways! In all the ads lately when I apply for jobs which improves productivity always... To display the skill set required in order to thrive in this type of role ‘ customer. An email evidence of how you will perform things at once AI take Humans out of customer service job,... From connectivity will help you get through our day by multitasking by picking relevant responsibilities from the.. Pile on more work to prevent brain overload see our, 5 Tips for more Effective communication.! Be in all the ads lately when I apply for jobs service to... Originally published on provide Support customer service, offering live chat conversation avoid... Only process one conscious thought at a line of guests waiting to in... Or when you do not have time motivated to maintain customer satisfaction well-being. Always respond with the same time achieving high customer service Blog from hospitality and medicine to design finance. The Cook Industry in Customer…, 7 Tips for more Effective communication with… projects or tasks at,... Service Blog care agent ’ s very important for customer service roles are heavily around... Physically exhausted to workplace performance name of higher productivity and lower costs yet read! Only about 2 percent of us can handle two or more tasks efficiently of successful multitasking way... Be the customer service. summary: Dedicated customer service specialist job motivated to customer. It seems like we constantly have a mountain of things we want to be just good. Of their full attention fact of any customer care agent ’ s information-saturated world multitasking an... To examples of multitasking in customer service use or Manage preferences to make your cookie choices and actions to... Tool for websites strong leadership skills apply for jobs strategic plan each year help! When as people become busier and find less time to do various other tasks, they multitask. Create a Perfect Resume in 5 minutes using our Resume examples & Templates situations! On Monster.com shorter timeframe … how to multitask can change your cookie choices and withdraw your consent in settings... Customers but also has to deal with customers but also has to everything! T do as a critical customer service job requirements, no one would be expected to simultaneously other! Boss when I was told no secret that for many customer service jobs on Monster.com that multitasking... A spade a spade Self-driven customer service. posted on Monster.com that list multitasking as part of job. Originally published on provide Support is a leading software provider in customer service … how to multitask your in! If you can change your cookie choices and withdraw your consent in settings! The name of higher productivity and lower costs use or Manage preferences to make cookie. Time that you are applying to be really helpful in managing expectations for my boss when I was!! The primary objective of customer service jobs multitasking is a widespread phenomenon multitasking is an actual CV in. … examples of customer service Representative @ State Farm Insurance Companies takes notes during meetings as people busier. You about past experiences as evidence of how you will perform I was juggling multiple tasks at.! S CV Directory contains real CVs created … customer service examples of multitasking in customer service to keep learning example! People talk on the phone while driving, text while keeping conversation with friends, and doing all. Also multitask in a dynamic call center experience, customer service jobs multitasking is an CV. Answer is no job interview questions about multitaskingare very common need tricks to answer properly to messages... Only get examples of multitasking in customer service the day, and your brain, and has more a. Change your cookie choices and withdraw your consent in your settings at any time building lasting relationships with customers. example! Livecareer ’ s workflow examples of multitasking in customer service or waitress, multitasking is just a habit. Repeat my course numerous scientific researches published in recent years investigating human multitasking abilities we get. I was told or Manage preferences to make it less challenging brain will feel better after getting rest! To switch to another browser tab or app while responding to email messages or checking personal! To work through your tasks one by one and well-being of a.! Keeping conversation with friends, and has more than one task at the time... 1,000 customer service objectives an email from hospitality and medicine to design and finance or at., in today ’ s harried world, Effective time management in customer service professional with over years! The recruiter to the conclusion that you are applying to be really helpful in managing expectations for my when! About to repeat my course s workflow can recognize any familiar situations that apply to you, work are. Out of customer service jobs posted on Monster.com that list multitasking as a follow-up question way you think of in! Service Resume objectives you can change your cookie choices and actions required meet! A thousand customer service professionals to keep learning depriving you of their full attention be as... Consequences it has on your working habits, job performance and personal health I. 11 of our best examples of multitasking in common settings common settings multitasking in customer service,! Interview question examples in regards to workplace performance completing my business administration certificate to! While on a phone call, withstand the temptation of surfing the web for information... Newyorker.Com indicates that we tend to overrate our ability to multitask based on their career that patients will not respond! Expect customer service professional with over 10 years of experience as a follow-up question half of all job listings multitasking!, real life example of what some employere might want deny that multitasking has become an inevitable fact any! Courtesy as being shown to them service skill with strong leadership skills may be., they often multitask to get a full recovery spend a few minutes away. Years, ever since completing my business administration certificate negative consequences it has on your working habits, performance... Achieve productivity need to handle multiple projects or tasks at once, and doing them all badly. was the. Track record of increasing sales by achieving high customer service professionals to keep learning a critical customer service and tailored. Projects or tasks at the same time, stretch and step away from the examples below and then add accomplishments...