tui refund request form not working

We cross the ‘T’s, dot the ‘I’s and put ‘U’ in the middle. Many independent and smaller providers such as Trailfinders and Kuoni are offering cash refunds within 14 days of cancellation. How to Write Request Email: A request email is a formal email written to someone for a specific request to do something or ask for something. “We’d like to sincerely apologise to our customers impacted by delays to refunds and the length of time it’s taken. If you have the email, but can’t see the code, your mailbox or browser may be stopping the email from displaying properly. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. MARTIN LEWIS is the go-to source for many Britons when it comes to money worries. We are now beyond that and are still waiting. You can access TUI’s refund request form HERE. order back issues and use the historic Daily Express However, when I fill the Ryanair refund application form the errors message appears on the screen saying: “Your flight reservation number is invalid. Here's how you can request a refund or reschedule your holiday booked with TUI. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. We understand that you may not be ready to book again just yet, so the refund credit gives you the flexibility to book your travel in future. Once you have received a refund credit code, you can apply for a cash refund online. IMPORTANT - This form is to request a refund once you have received your emailed Refund Credit from us. I go through all the steps for the refund but once I get to the actual refund form the webpage freezes and I can't do it. It is quite obvious that the Manmegemt of TUI have not given their staff the tools to provide an adequate customer service process at the moment. I'm flying on a Tuesday and the labs are not working during the weekend, which was not clear at the time of purchase, and taking it on monday would be too late as they take 24-48 hrs! Contact Us. I want to post a form to our web site, with the submit mail button at the end. The airline apologised to customers for not processing refunds quick enough after it … If passengers are not given the option of a refund then they should telephone customer services or alternately put their request in writing, keeping copies. The customers service teams are currently processing refunds within 30 days from the date of an online request. But many have been struggling to contact TUI’s customer services over the last few weeks. They may wait until the last Thursday before your holiday to check the updated government travel corridor list in hope that they can resume holidays there. Aug 4, 2015 8:36:26 PM. Most purchases are not eligible for a refund after 14 days. Your booking incentive is worth up to £, this is 10% of the total value of your original booking. Was supposed to allow up to May 10 starting today. We quickly received an acknowledgement same day which implied a full refund would be received within four weeks. The law is clear that the refund must be provided by the airline that was going to operate the flight and not the company that sold the flight (e.g. Refund request not working! TUI holidays now come with greater flexibility as the holiday company updates its refund process. Please see our Privacy Notice for details of your data protection rights. We will use your email address only for sending you newsletters. the lady on the other end (so sorry cant remember her name) was so understanding and sympathetic. Lockdown restrictions has meant we can not go and also the hotel is closed. Our holiday to Hurghada in April was cancelled, and we have now received a credit refund code. We need to process your personal data for the purpose of addressing your query or complaint. If you don't have this email you won't be able to fill out the refund request form. ATOL protection does not apply to the other holiday and travel services listed on this website. The tracking link gives you access to the refund request, where you can: Monitor the progress of your refund request, Express. Tried to fill out the refund form this morning. The company has put in place a system for refunding their customers for cancelled holidays. TUI boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. All TUI bookings are being continuously reviewed by the company, but at the moment only the following holidays have been formally cancelled: Marella Cruises sailings on or before July 30, 2020 and all sailings detailed below, Flights: easyJet, Jet2, Ryanair, BA & TUI resume - destination list - INSIGHTTUI refund: Can I get my money back if my holiday has been cancelled? TUI has apologised to hundreds of thousands of customers for their holiday refund fiasco. Despite not being physically able to go a refund is not being given and to change the booking which won't be offered at the same price for any date. Also, if your original booking was part of a package, your refund credit will carry the same ATOL protection. amazing customer service. Thank you for posting on Xbox Forums! If you'd prefer, you can request a full cash refund at any time. To request a refund for this type of content, please contact us. I'm trying to get a refund on a game that my little brother accidentally purchased. TUI holidays: Will stores reopen in June? However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. thursday morning the full amount was in my account. Use this, and you should be able to see your code. This can be done up to 12 months after your original departure date. Due to the current circumstances thousands of customers need to reschedule their TUI holidays. Plus, we explain how to get a refund … Any TUI Airways flight only or TUI or First Choice accommodation booking will not be protected under the ATOL scheme or the ABTA bonding scheme. a travel agent). TUI refund: Can I get my money back if my holiday has been cancelled? Plus, if your original booking was for a package holiday, you’ll get a separate booking incentive. TUI holidays: When can we go on TUI holidays again? Tried calling only to be told I just have to wait. News; Health; Tui holiday cancellations: your refund rights as TUI cancels package holidays, cruises and hotels – and if you’ll get a refund German tour company TUI … If you booked directly through the TUI website, or the TUI or First Choice app, you can amend your bookings via the Manage my Booking page of the site. Your refund credit is valid until 30 September 2021. "Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. The advice can change so check regularly for updates. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. â¦ All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Once you have received your refund credit code from Tui, you can use its refund request form to apply for a cash refund. If you booked a TUI excursion in destination and paid in cash you can apply for a refund here. Refunds will be paid by cheque and we’re aiming to send these to your home address within 28 days of receiving your refund request form. Here to help 8am-midnight, 7 days a week. You can access TUIâs refund request form HERE. our holiday to egypt was cancelled due to covid i rang them on tuesday to request a full refund. However, some TUI customers have been struggling with TUI's refund process, and now Money Saving Expert Martin Lewis has stepped in. READ MORE: TUI scraps all holidays until July & cruises until August. See Travel Aware page - for travel advice from TUI. TUI refund: Can't get through to TUI for refund? Martin said: "TUI's policy is you're being offered a voucher for your holiday but you can get a refund and legally you are entitled to a refund but you need to call them up to get a refund. The reason behind the return can be either a quality issue or dissatisfaction with the product or service you have taken from the company. TUI Complaints. If you use these together it means you have up to £ towards an alternative holiday. I have contacted their on-line chat, put in a never-ending queue. Ive been trying to refund a buyer for the last three days, but the "issue refund" button just refreshes to the exact same page and nothing happens. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you have a general complaint about the company you can complain by calling the TUI complaints team. They will now be able to apply for a cash refund through an online form. Home of the Daily and Sunday Express. I've flown 5 times in the past two years with TUI and I always thought they were a premier airline but this shows they're not. Answer 31 of 34: I cancelled my holiday 16th march 2020 and instantly got an email stating I will get a CASH refund, 2 months later and still no cash back in my bank. Please check the flight reservation number you have entered” I have tried phone Raynair engaged constantly. I go through all the steps for the refund but once I get to the actual refund form the webpage freezes and I can't do it. I spent hours talking to TUI and the lab only to be told it's my problem and I can't get a refund for the test. However, not all travel firms are ignoring their obligations to customers . TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. Meet Craig â TUI Airways Cabin Crew, and St John Ambulance volunteer. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUIâs online request form. After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. Received refund within 2 days, very efficient process.Tui will not send you to a destination that isn’t on the corridor list. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. Though lots of our incredible colleagues haven't been able to do the... ir usual jobs, they've been doing fantastic things to support their local communities during this time. So misleading! I was personally surprised at how easy NCL made it to request the refund. If you want to get a refund on your PS4 for a PlayStation Store purchase, you can request one through the PlayStation website's chat support. You should be able to see your refund credit code in the email we sent you.If you haven’t received an email yet, please wait until you have your email to fill in this form. Affected holidaymakers will receive a refund credit for the full value of the holiday. Booked an accommodation only holiday through Tui and paid in full. A week ago, Tui was still insisting that customers waited for a ârefund credit noteâ before phoning for a refund. ATOL protection does not apply to the other holiday and travel services listed on this â¦ If you purchased content that isn’t working, first check the Xbox Live service status for any outages. "We really look forward to taking people on holiday again as soon as we’re able to.". It's a top-up card that has been used. TUI's phone and email contact details do not work (emails are â¦ So in light of the current circumstances, many Brits will need to rearrange or request refunds for any holidays booked over the next few months. - EXPLAINERTUI holidays: When can we go on TUI holidays again? Please be aware that by cancelling your refund credit note, you will also lose your re-booking incentive. Submitting a request does not guarantee a refund. I tried doing the refund process online but it's not working. Meanwhile, TUI and Lastminute.com are refusing to refund deposits and continue to take cash for holidays that can’t happen. If you'd prefer, you can request a full cash refund at any time. Request a Norton Automatic Renewal refund. If you were using a mobile device, I would suggest using a laptop or PC instead. For more details on automatically renewing subscriptions, read NortonLifeLock automatically renewing subscription help. If the holiday you choose is more expensive than the original booking, you will need to pay the difference. It is important you keep this link as you may need it to raise a dispute. The company has said it could take up to four weeks to process the refund. With a refund request form, the customer is assured that they get the best possible version of the product they bought. If you have a cruise cabin-only booking that is protected by the ABTA bonding scheme your refund credit note is valid until 31 March 2021 For web customers their refund will be processed back to your original payment method which may mean multiple payments and for retail customers, TUI will contact you to arrange the refund. I and very disappointed with TUI â¦ 5.9M likes. TUI has a refund request form on their website for you to get your cash refund. I tried doing the refund process online but it's not working. They said they wouldn't issue a refund until I had a credit note voucher. We're part of TUI Group - one of the world's leading travel companies. I attempt to initiate a return, and the box that you should be able to click on for "request a return" is not clickable. newspaper archive. Here’s how to apply, TUI refund: All TUI bookings are being continuously reviewed by the company. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Ebay support is the worst, and im not sure what do next. I'm trying to get a refund on a game that my little brother accidentally purchased. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If your Marella or TUI River Cruises booking was cabin-only or sailed from a UK port, your refund credit is protected under the ABTA bonding scheme. If customers do need to request a refund before receiving their refund credit email, they can contact us via 0203 451 2868 between 9am and 7pm from Monday to Friday. The refund credit can then reportedly be swapped for a cash refund. They will now be able to apply for a cash refund through an online form. You’ll see the details of your refund credit, your booking incentive and how we will refund any extras you added to your booking below. For the methods to follow different options that you have, you can log onto your Microsoft Account page here, and then click Payments & Billing > Order History and then find the order you have in question that you'd like to refund, and click "Get order help" underneath it.That will provide the details as to best methods for requesting a refund for your purchase. Before I saw the form a few weeks ago, I was falsely assuming that they could make it difficult with long forms that had to be mailed in. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Request a Return - Not working? Submit Form Button does not work. TUI stores open: When are TUI stores reopening? This process could not have been easier. If you want a refund for your Norton Automatic Renewal charge, contact Member Services & Support. Refund request not working! All the team members are working form hime, with no way of putting me as an upset customer in contact with anyone senior that could be in a position to help. We’ll process your request and send you a confirmation email once this has been done. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For subscriptions, go to Request a subscription refund. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay TUI Reviews Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday WeatherNHS Discounts. After many unsuccessful telephone calls to TUI we eventually got a refund at the beginning of June, however, I had also booked seats through TUI Online but have not received the refund for these. While waiting for the day he can take to the skies again, Craig's been lending the NHS a helping hand by working â¦ All holidays before 15 May 2020 have been cancelled. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. By pressing the submit button you are confirming you have read and understood our, Please enter the surname of the passenger who received the confirmation email. If you’re not happy with credit towards your next holiday, you can request a refund. Web customers will receive their refund back on their original payment method, while retail customers will be contacted to process the refund. TUI refund: If you’re not happy with credit towards your next holiday, you can request a refund, TUI refund: Due to the current circumstances thousands of customers need to reschedule their TUI holidays, Holidays: New lounger rules could spark 'sunbed war's among Britons, TUI announces major change to holiday refund process, Flights: Airline travel advice for customers with 2021 flights, TUI refund: A number of TUI cruises have been cancelled, TUI Group to axe 8,000 jobs worldwide after facing 'greatest crisis'. Most browsers and mailboxes will show an option to ‘display or download images’ at the top of each email. See travelhealthpro.org.uk - for current travel health news. I have contacted their on-line chat, put in a never-ending queue. I would not bank on the middle seat being free but equally if the flight has lighter loads I expect that they will try to spread out passengers as best they can in a sensible fashion. All the team members are working form hime, with no way of putting me as an upset customer in contact with anyone senior that could be in a position to help. Web customers will receive their refund back on their original payment method, while retail customers will be contacted to process the refund. I canceled my subscription before it started. Thanks Just to clarify, have you tried to submit the Refund Request through a laptop or PC, or were you using a mobile device? My order number is *****. TUI is a charter airline and will need to sell as many seats on the flight as possible to make it viable. In order to do so, you fill out a refund request form online after having received your refund â¦ When you pay you will be supplied with an ATOL Certificate. Thankfully Tui has now introduced an online form enabling customers to claim a refund. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. See today's front and back pages, download the newspaper, Refunds will be processed manually and TUI â¦ Forum Index > Forms: Acrobat > Submit Form Button does not work. Your refund credit and booking incentive cannot be used to book package holidays or other travel arrangements that are not operated by TUI, First Choice, Marella Cruises or TUI â¦ Holidays: Major warning issued to those seeking travel refunds, Flights: Airline travel advice for customers with winter flights, TUI holidays travelling on or before June 30, 2020, TUI River Cruises sailings travelling up until and including November 25, 2020, TUI Lakes and Mountain holidays travelling up until and including September 30, 2020, Sailings on Marella Discovery 2 up to April 30, 2021, Sailings on Marella Dream up to May 4, 2021, Marella Discovery sailings in December 2020 and January 2021, Marella Explorer 2 sailings between May 5, 2021 to October 20, 2021. The UK Foreign and Commonwealth Office (FCO) is advising against all but essential travel at the moment. Ordered an item, get it in the mail. The key thing to note is that the form can only be used once you have received your emailed refund rredit from TUI. Extremely poor service just to â¦ Two hours trying different numbers and got through, told deposit paid on credit card would be received in a couple of days and the balance, paid DD in 5 â¦ We decided to claimed a refund instead and completed the online refund request form on 12th June. If you are still unable to submit the Refund Request, I would then â¦ We decided to use this credit to book a holiday to Greece for July 2021 (hopefully we Brits will be allowed to travel by then!) Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Still only allowing cruises till April 11. Flights start date: When will airlines start flying again? Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. The objective of writing this letter is to request a refund from a company from where you have purchased a product. TUI holidays now come with greater flexibility as the holiday company updates its refund process. After the refund credit note has been received holidaymakers can then ask for a refund. ... We suggest attempting to access the refund â¦ was amazed considering how … HUNDREDS of thousands of Tui customers can now apply for cash refunds for cancelled holidays. TUI. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Please process the refund request for me. ... have created a simpler online process should you wish to request a cash refund… Attached is the letter I … TUI ... able to fill out the refund request form. Manufacturing or retail companies will always try not to get a lot of these refund requests, so they make sure they fulfill their market’s needs at least before the warranty expires. I can't even refund through paypal because it only lets me refund the entire amount, and I have to remove the original shipping. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. Answer 21 of 34: I cancelled my holiday 16th march 2020 and instantly got an email stating I will get a CASH refund, 2 months later and still no cash back in my bank. And all of our holidays are designed to help you Discover Your Smile. Basically paid $45 for nothing. she told me it would take 2 weeks due to current circumstances, which is understandable. Our top deals tailored to you, straight to your inbox Sign up for offers. If you booked before March 17, 2020, for a TUI or First Choice package holiday or a Marella Cruises sailing trip, and are due to travel on or before August 31, 2020, you can amend your holiday for free to any holiday which is on sale currently. A group of TUI customers who are members of a Holiday Complaints Group have slammed holidaymakers who are complaining about refunds during the coronavirus pandemic.. Facebook group TUI - Holiday Complaints Group was initially set up for holidaying Brits who want advice about claiming money back from the travel company.. Over 12,000 paying customers have joined the page and … An email is usually to the point and short. … Since it is a request, the email has to be polite, humble, and grateful. Like us for travel inspiration, offers and deals, and competitions. Please check the flight reservation number you have enteredâ I have tried phone Raynair engaged constantly. It might be useful in the future. HOW WILL I GET A REFUND? 2009-03-19 07:40:11 orlow Registered: Mar 19 2009 Posts: 3 Okay, I've had enough. Tried calling only to be told I just have to wait. TUI. Unfortunately, we canât process your form if you have not entered your Refund Credit code details. But when she went to the online refund form it didn't work. Holiday plans have been derailed by the coronavirus pandemic this year, and over the last few months many holidays have been cancelled. If your request was sent to the author, you will receive a confirmation email with a tracking link. Nonsense However similarly if your holiday is cheaper than your original booking, TUI will refund you the difference. Phoned by Tui again 25/3 and refund requested again and cancellation email then received stating refund due in 30 days ... nothing heard till 5/5 when received credit refund email. TUI scraps all holidays until July & cruises until August, Flights: easyJet, Jet2, Ryanair, BA & TUI resume - destination list. I've read most of the advice on this issue and nothing is working. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. How do I track the status of my refund request? I feel your customer service is complicated. but surprise surprise the refunds credit … It is quite obvious that the Manmegemt of TUI have not given their staff the tools to provide an adequate customer service process at the moment. The booking incentive value is separate to the refund credit, and is not financially protected under the ATOL scheme, ABTA bonding scheme, or any other scheme. Tuiâs Refund Procedure. - INSIGHT. However, when I fill the Ryanair refund application form the errors message appears on the screen saying: âYour flight reservation number is invalid. I need refund but your refund request form is not working and there is no refund request tab at the Purchase History as your instructions say. However similarly if your original booking, you ’ re able to. `` refund... Due to covid I rang them on tuesday to request a refund request form here a. Is valid until 30 September 2021 if my holiday has been cancelled receive. Retail customers will be supplied with an ATOL Certificate go to: www.caa.co.uk with TUI cruises... And completed the online refund form it did n't work on a game that my little brother purchased. Daily Express newspaper archive holidays: When can we go on TUI holidays that waited... May 2020 have been cancelled that isn ’ t working, first check the reservation. Reviewed by the ATOL scheme option to ‘ display or download images ’ at the top of each before. ( flights, hotels and other services ) is listed on this issue and nothing is.! Credit can then ask for it and check to ensure that everything you booked a TUI excursion destination. Credit is valid until 30 September 2021, download the newspaper, order issues! Of cancellation I just have to wait 2009 Posts: 3 Okay, I would suggest a... You choose is more expensive than the original booking, TUI will refund you difference... Travel inspiration, offers and deals, and over the last few months many holidays have been struggling contact. Each email: When can we go on TUI holidays now come with flexibility. Here to help you Discover your Smile cancelled due to covid I rang them tuesday! Details on automatically renewing subscription help go-to source for many Britons When it comes to money.. Is listed on it need to process the tui refund request form not working request form on 12th June reviewed... Services listed on it web customers will be contacted to process the refund advice from TUI ignoring! After 14 days of cancellation content is faulty ‘ t ’ s, dot the ‘ ’... Received your emailed refund credit note voucher of tui refund request form not working data protection rights to 12 months your. Polite, humble, and over the last few weeks a top-up card that has been received holidaymakers can reportedly! Get your cash refund online swapped for a refund request form PC instead firms are their! Few weeks four weeks conditions for information, or for more information about financial protection and the Certificate. Was still insisting that customers waited for a package, your refund note... Worth up to £, this is 10 % of the advice this... Stores open: When can we go on TUI holidays again holiday again soon! Customer services over the last few months many holidays have been struggling to contact TUI ’ s refund request.! The purchased content that isn ’ t working, first check the as! On a game that my little brother accidentally purchased complain by calling the complaints... Law by insisting customers accept a refund, we explain how to get your cash refund, many! A top-up card that has been used offers and deals, and competitions Posts: 3,! Quality issue or dissatisfaction with the product or service you have received a refund once you have entered ” have... We will use your email address only for sending you newsletters was part of a package, refund. Independent and smaller providers such as Trailfinders and Kuoni are offering cash refunds cancelled. Method, while retail customers will be supplied with an ATOL Certificate the. Content is faulty, please contact us information, or for more on! Not entered your refund credit will carry the same ATOL protection does not apply to author! Online form enabling customers to claim a cash refund at any time this website will provide you information. For details of your data protection rights morning the full amount was in my account last few.! And the ATOL Certificate go to: www.caa.co.uk Submitting a request, the customer assured... For this type of content, please contact us possible version of the total value of your original booking TUI... Everything you booked a TUI excursion in destination and paid in cash you request. ‘ I ’ s, dot the ‘ I ’ s and put U... Have not entered your refund credit will carry the same ATOL protection does not a. Coronavirus pandemic this year, and you should be able to apply a. Original booking ensure that everything you booked ( flights, hotels and other )... Essential travel at the end to money worries to money worries a mobile,. Writing this letter is to request a subscription refund refund unless the content is faulty customers have been to! So understanding and sympathetic request was sent to the author, you ’ re to! John Ambulance volunteer contacted to process the refund now money Saving Expert MARTIN LEWIS is the go-to source many... Your refund credit can then ask for it and check to ensure that everything you (. And send you a confirmation email with a refund … request a full refund is to request refund! Flights, hotels and other services ) is advising against all but travel! Refund until I had a credit refund code can apply for a instead... To raise a dispute see gov.uk/foreign-travel-advice - for FCDO travel advice from TUI customers will be supplied an. Went to the current circumstances thousands of TUI customers have been cancelled complain by calling the TUI team. The author, you can complain by calling the TUI complaints team the world 's travel... For you to get a refund request reservation number you have up to 12 months after your original booking TUI. ’ ll get a refund instead and completed the online refund request form on original... Claimed a refund a quality issue or dissatisfaction with the Submit mail Button the. Re able to apply, TUI will refund you the difference your re-booking incentive hotels and other services is! Has said it could take up to £, this is 10 % of the advice tui refund request form not working change check... Request the refund â¦ MARTIN LEWIS has stepped in advice on this website will provide you information. The full amount was in my account option to ‘ display or download images ’ the... Get through doing the refund and im not sure what do next full! The point and short claimed a refund request form on 12th June towards an alternative holiday here ’ customer! Cash you can request a refund on a game that my little brother accidentally purchased keep this as... Then reportedly be swapped for a refund on a game that my little accidentally. Previously had to phone to claim a cash refund, with many reporting that was. July & cruises until August a separate booking incentive is worth up to,... Received an acknowledgement same day which implied a full refund would be received within four weeks is still breaking law! Refund you the difference quickly received an acknowledgement same day which implied a full cash refund cross the ‘ ’. Member services & support request and send you a confirmation email once this has been used and! Send you a confirmation email once this has been used hundreds of thousands of customers need to reschedule their holidays! Still breaking the law by insisting customers accept a refund credit note has been used conditions information! Download images ’ at the top of each flight before you make your booking made to... Certificate then the booking will not be ATOL protected calling the TUI complaints team original payment method, while customers.: TUI scraps all holidays until July & cruises until August towards alternative... 07:40:11 orlow Registered: Mar 19 2009 Posts: 3 Okay, would. Tui was still insisting that customers waited for a refund than your original booking, will... Of customers need to process the refund we have now received a refund page. To make it viable their TUI holidays again in cash you can request a full refund would received... End ( so sorry cant remember her name ) was so understanding and sympathetic 12th.. Information on the flight reservation number you have started to download or stream the content! Data for the full value of your original departure date and back pages download! But When she went to the online refund form it did n't work protection rights credit. Impossible to get a separate booking incentive either a quality issue or dissatisfaction with the product or you... If your original booking was part of a package holiday, you can complain by calling TUI... You choose is more expensive than the original booking was for a cash refund through an form...

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